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iGuide

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Description
Overview:
iGuide is a classic 10-foot UI that was in need of a major face-lift. First created in 1996 and last designed in 2004, this UI has been used by millions of consumers through several different cable providers. In order to compete in today's market, I was brought on to give it a sleek, modern look and tasked to transition the design from 4:3 to 16:9. The massive overhaul has been met with much praise from our customers. By continuing to work closely with engineering and product management, new features have even been developed to further its appeal to both cable providers and end users alike.

Process:
With the underlying functionality of the product already well-established, this project started out almost like a reskin in 2014. This was before the dawn of Zeplin (which makes my life so much easier), so there were a lot of manual pixel specifications created to help engineering achieve the desired look. iGuide was one of three products at the time that were meant to be unified under a similar design direction. This lead to some restrictions on font selections and somewhat limited the color palette. Later on, we were able to assess these elements on a more individual level to address legibility on lower-end set top boxes.

After some time, the product shipped and it now has over 2 million subscribers. Carrying the momentum forward, we wanted to build on the experience to help compete in today's market. This meant going more visual. People love beautiful imagery! Previously, this legacy product had no imagery other than iconography. This all changed with the inception of the Dashboard. I was brought in from the very beginning to conceptualize this visual On Demand experience. Immediately, stakeholders and upper management wanted to see what this product would look like to validate their investment in the product's future. Working with program management and head engineers, we went through several designs while keeping in mind the limitations of these older set top boxes we were working with. This biggest restriction was memory on the lower-end boxes. This forced a balance to be found between imagery size and quantity. The final designs reflect this balance.

With an approved approach, I was able to start mapping out the interactions with detailed flow charts. I also provided engineering with a full set of screens to reference. At this point Zeplin was available and became an integral part of our design communication process. Once a working demo was available, I performed user testing to validate our decisions. The feedback was positive overall, but as always, made note of areas for improvement. This was and important step in finalizing decisions for the product. The designs and interactions were updated, providing us with a better product that continues to push through development and is nearing completion. During this time, I shifted my focus to a backend UI that allowed service providers and operations specialists to manage the Dashboard. The work for that phase can be seen on the Video On Demand Configuration UI page.